Cloud-Zugang funktioniert nicht mehr

[LutzB]

Dann mal die Logdatei durchsehen. Speziell das des Remote Dienstes. Dort sollte etwas auftauchen, wenn Du die Cloud aufrufst.

[Apollon]

In den Log's ist mir heute nur dies aufgefallen:

Code: Alles auswählen

2026-02-11 11:49:23,691 - {helpermodules.utils.error_handling:45} - {ERROR:Internal Chargepoint} - Auslesen der EVSE nicht möglich. Vermutlich ist die EVSE defekt oder hat eine unbekannte Modbus-ID.  Bitte nehme bei anhaltenden Problemen über die Support-Funktion in den Einstellungen Kontakt mit uns auf.
Liebe Kunden, das Log ist zur Auswertung durch Support-Mitarbeiter der openWB GmbH gedacht. Meldungen, die hier erscheinen können wie Fehlermeldungen aussehen, sind aber oft ganz normal. Beispielsweise führen wir Abfragen der internen Hardware mehrere tausend mal pro Stunde aus (wir gehen bis ans Limit der seriellen Kommunikation um eine möglichst feine Auflösung zu erreichen), eine Abfrage-Fehlerquote von 1-2% ist dabei normal. Wirklich relevante Fehlermeldungen erscheinen in der grafischen Nutzeroberfläche an prominenter Stelle. Bitte belastet unseren Support nicht mit Fragen nach euch unbekannten Log-Meldungen.

In den Remotedienst steht folgendes:

Code: Alles auswählen

2026-02-10 09:17:03,980 - {RemoteSupport:219} - {INFO:MainThread}: Starting remote support client
2026-02-10 09:17:03,981 - {RemoteSupport:220} - {DEBUG:MainThread}: openWB remote support client v1.0.0 (API v1)
2026-02-10 09:17:03,981 - {RemoteSupport:221} - {DEBUG:MainThread}: registering signal handlers
2026-02-10 09:17:04,193 - {RemoteSupport:68} - {DEBUG:MainThread}: System Info:
2026-02-10 09:17:04,194 - {RemoteSupport:69} - {DEBUG:MainThread}: Architecture: (('32bit', 'ELF'))
2026-02-10 09:17:04,194 - {RemoteSupport:70} - {DEBUG:MainThread}: Machine: armv7l
2026-02-10 09:17:04,195 - {RemoteSupport:71} - {DEBUG:MainThread}: Node: openwb-2
2026-02-10 09:17:04,211 - {RemoteSupport:72} - {DEBUG:MainThread}: Platform: Linux-6.1.21-v7+-armv7l-with-glibc2.31
2026-02-10 09:17:04,212 - {RemoteSupport:73} - {DEBUG:MainThread}: System: Linux
2026-02-10 09:17:04,212 - {RemoteSupport:74} - {DEBUG:MainThread}: Release: 6.1.21-v7+
2026-02-10 09:17:04,213 - {RemoteSupport:75} - {DEBUG:MainThread}: using binary: 'lt-armv7l_ELF'
2026-02-10 09:17:04,215 - {RemoteSupport:230} - {DEBUG:MainThread}: connecting to broker
2026-02-10 09:17:05,835 - {RemoteSupport:219} - {INFO:MainThread}: Starting remote support client
2026-02-10 09:17:05,836 - {RemoteSupport:220} - {DEBUG:MainThread}: openWB remote support client v1.0.0 (API v1)
2026-02-10 09:17:05,836 - {RemoteSupport:221} - {DEBUG:MainThread}: registering signal handlers
2026-02-10 09:17:05,863 - {RemoteSupport:68} - {DEBUG:MainThread}: System Info:
2026-02-10 09:17:05,863 - {RemoteSupport:69} - {DEBUG:MainThread}: Architecture: (('32bit', 'ELF'))
2026-02-10 09:17:05,864 - {RemoteSupport:70} - {DEBUG:MainThread}: Machine: armv7l
2026-02-10 09:17:05,864 - {RemoteSupport:71} - {DEBUG:MainThread}: Node: openwb-2
2026-02-10 09:17:05,882 - {RemoteSupport:72} - {DEBUG:MainThread}: Platform: Linux-6.1.21-v7+-armv7l-with-glibc2.31
2026-02-10 09:17:05,883 - {RemoteSupport:73} - {DEBUG:MainThread}: System: Linux
2026-02-10 09:17:05,884 - {RemoteSupport:74} - {DEBUG:MainThread}: Release: 6.1.21-v7+
2026-02-10 09:17:05,884 - {RemoteSupport:75} - {DEBUG:MainThread}: using binary: 'lt-armv7l_ELF'
2026-02-10 09:17:05,886 - {RemoteSupport:230} - {DEBUG:MainThread}: connecting to broker
2026-02-10 09:17:07,776 - {RemoteSupport:219} - {INFO:MainThread}: Starting remote support client
2026-02-10 09:17:07,777 - {RemoteSupport:220} - {DEBUG:MainThread}: openWB remote support client v1.0.0 (API v1)
2026-02-10 09:17:07,778 - {RemoteSupport:221} - {DEBUG:MainThread}: registering signal handlers
2026-02-10 09:17:07,805 - {RemoteSupport:68} - {DEBUG:MainThread}: System Info:
2026-02-10 09:17:07,806 - {RemoteSupport:69} - {DEBUG:MainThread}: Architecture: (('32bit', 'ELF'))
2026-02-10 09:17:07,806 - {RemoteSupport:70} - {DEBUG:MainThread}: Machine: armv7l
2026-02-10 09:17:07,806 - {RemoteSupport:71} - {DEBUG:MainThread}: Node: openwb-2
2026-02-10 09:17:07,817 - {RemoteSupport:72} - {DEBUG:MainThread}: Platform: Linux-6.1.21-v7+-armv7l-with-glibc2.31
2026-02-10 09:17:07,818 - {RemoteSupport:73} - {DEBUG:MainThread}: System: Linux
2026-02-10 09:17:07,818 - {RemoteSupport:74} - {DEBUG:MainThread}: Release: 6.1.21-v7+
2026-02-10 09:17:07,819 - {RemoteSupport:75} - {DEBUG:MainThread}: using binary: 'lt-armv7l_ELF'
2026-02-10 09:17:07,821 - {RemoteSupport:230} - {DEBUG:MainThread}: connecting to broker
2026-02-10 09:17:09,639 - {RemoteSupport:219} - {INFO:MainThread}: Starting remote support client
2026-02-10 09:17:09,639 - {RemoteSupport:220} - {DEBUG:MainThread}: openWB remote support client v1.0.0 (API v1)
2026-02-10 09:17:09,639 - {RemoteSupport:221} - {DEBUG:MainThread}: registering signal handlers
2026-02-10 09:17:09,662 - {RemoteSupport:68} - {DEBUG:MainThread}: System Info:
2026-02-10 09:17:09,663 - {RemoteSupport:69} - {DEBUG:MainThread}: Architecture: (('32bit', 'ELF'))
2026-02-10 09:17:09,663 - {RemoteSupport:70} - {DEBUG:MainThread}: Machine: armv7l
2026-02-10 09:17:09,663 - {RemoteSupport:71} - {DEBUG:MainThread}: Node: openwb-2
2026-02-10 09:17:09,672 - {RemoteSupport:72} - {DEBUG:MainThread}: Platform: Linux-6.1.21-v7+-armv7l-with-glibc2.31
2026-02-10 09:17:09,673 - {RemoteSupport:73} - {DEBUG:MainThread}: System: Linux
2026-02-10 09:17:09,673 - {RemoteSupport:74} - {DEBUG:MainThread}: Release: 6.1.21-v7+
2026-02-10 09:17:09,673 - {RemoteSupport:75} - {DEBUG:MainThread}: using binary: 'lt-armv7l_ELF'
2026-02-10 09:17:09,675 - {RemoteSupport:230} - {DEBUG:MainThread}: connecting to broker
2026-02-10 09:17:11,499 - {RemoteSupport:219} - {INFO:MainThread}: Starting remote support client
2026-02-10 09:17:11,500 - {RemoteSupport:220} - {DEBUG:MainThread}: openWB remote support client v1.0.0 (API v1)
2026-02-10 09:17:11,501 - {RemoteSupport:221} - {DEBUG:MainThread}: registering signal handlers
2026-02-10 09:17:11,525 - {RemoteSupport:68} - {DEBUG:MainThread}: System Info:
2026-02-10 09:17:11,526 - {RemoteSupport:69} - {DEBUG:MainThread}: Architecture: (('32bit', 'ELF'))
2026-02-10 09:17:11,526 - {RemoteSupport:70} - {DEBUG:MainThread}: Machine: armv7l
2026-02-10 09:17:11,527 - {RemoteSupport:71} - {DEBUG:MainThread}: Node: openwb-2
2026-02-10 09:17:11,542 - {RemoteSupport:72} - {DEBUG:MainThread}: Platform: Linux-6.1.21-v7+-armv7l-with-glibc2.31
2026-02-10 09:17:11,543 - {RemoteSupport:73} - {DEBUG:MainThread}: System: Linux
2026-02-10 09:17:11,543 - {RemoteSupport:74} - {DEBUG:MainThread}: Release: 6.1.21-v7+
2026-02-10 09:17:11,544 - {RemoteSupport:75} - {DEBUG:MainThread}: using binary: 'lt-armv7l_ELF'
2026-02-10 09:17:11,546 - {RemoteSupport:230} - {DEBUG:MainThread}: connecting to broker
2026-02-10 09:17:13,369 - {RemoteSupport:219} - {INFO:MainThread}: Starting remote support client
2026-02-10 09:17:13,370 - {RemoteSupport:220} - {DEBUG:MainThread}: openWB remote support client v1.0.0 (API v1)
2026-02-10 09:17:13,370 - {RemoteSupport:221} - {DEBUG:MainThread}: registering signal handlers
2026-02-10 09:17:13,444 - {RemoteSupport:68} - {DEBUG:MainThread}: System Info:
2026-02-10 09:17:13,445 - {RemoteSupport:69} - {DEBUG:MainThread}: Architecture: (('32bit', 'ELF'))
2026-02-10 09:17:13,445 - {RemoteSupport:70} - {DEBUG:MainThread}: Machine: armv7l
2026-02-10 09:17:13,446 - {RemoteSupport:71} - {DEBUG:MainThread}: Node: openwb-2
2026-02-10 09:17:13,467 - {RemoteSupport:72} - {DEBUG:MainThread}: Platform: Linux-6.1.21-v7+-armv7l-with-glibc2.31
2026-02-10 09:17:13,468 - {RemoteSupport:73} - {DEBUG:MainThread}: System: Linux
2026-02-10 09:17:13,468 - {RemoteSupport:74} - {DEBUG:MainThread}: Release: 6.1.21-v7+
2026-02-10 09:17:13,469 - {RemoteSupport:75} - {DEBUG:MainThread}: using binary: 'lt-armv7l_ELF'
2026-02-10 09:17:13,471 - {RemoteSupport:230} - {DEBUG:MainThread}: connecting to broker
2026-02-10 09:17:15,524 - {RemoteSupport:219} - {INFO:MainThread}: Starting remote support client
2026-02-10 09:17:15,524 - {RemoteSupport:220} - {DEBUG:MainThread}: openWB remote support client v1.0.0 (API v1)
2026-02-10 09:17:15,525 - {RemoteSupport:221} - {DEBUG:MainThread}: registering signal handlers
2026-02-10 09:17:15,555 - {RemoteSupport:68} - {DEBUG:MainThread}: System Info:
2026-02-10 09:17:15,555 - {RemoteSupport:69} - {DEBUG:MainThread}: Architecture: (('32bit', 'ELF'))
2026-02-10 09:17:15,556 - {RemoteSupport:70} - {DEBUG:MainThread}: Machine: armv7l
2026-02-10 09:17:15,556 - {RemoteSupport:71} - {DEBUG:MainThread}: Node: openwb-2
2026-02-10 09:17:15,565 - {RemoteSupport:72} - {DEBUG:MainThread}: Platform: Linux-6.1.21-v7+-armv7l-with-glibc2.31
2026-02-10 09:17:15,565 - {RemoteSupport:73} - {DEBUG:MainThread}: System: Linux
2026-02-10 09:17:15,566 - {RemoteSupport:74} - {DEBUG:MainThread}: Release: 6.1.21-v7+
2026-02-10 09:17:15,566 - {RemoteSupport:75} - {DEBUG:MainThread}: using binary: 'lt-armv7l_ELF'
2026-02-10 09:17:15,568 - {RemoteSupport:230} - {DEBUG:MainThread}: connecting to broker
2026-02-10 09:17:16,930 - {RemoteSupport:219} - {INFO:MainThread}: Starting remote support client
2026-02-10 09:17:16,930 - {RemoteSupport:220} - {DEBUG:MainThread}: openWB remote support client v1.0.0 (API v1)
2026-02-10 09:17:16,931 - {RemoteSupport:221} - {DEBUG:MainThread}: registering signal handlers
2026-02-10 09:17:16,976 - {RemoteSupport:68} - {DEBUG:MainThread}: System Info:
2026-02-10 09:17:16,977 - {RemoteSupport:69} - {DEBUG:MainThread}: Architecture: (('32bit', 'ELF'))
2026-02-10 09:17:16,977 - {RemoteSupport:70} - {DEBUG:MainThread}: Machine: armv7l
2026-02-10 09:17:16,977 - {RemoteSupport:71} - {DEBUG:MainThread}: Node: openwb-2
2026-02-10 09:17:16,985 - {RemoteSupport:72} - {DEBUG:MainThread}: Platform: Linux-6.1.21-v7+-armv7l-with-glibc2.31
2026-02-10 09:17:16,986 - {RemoteSupport:73} - {DEBUG:MainThread}: System: Linux
2026-02-10 09:17:16,986 - {RemoteSupport:74} - {DEBUG:MainThread}: Release: 6.1.21-v7+
2026-02-10 09:17:16,986 - {RemoteSupport:75} - {DEBUG:MainThread}: using binary: 'lt-armv7l_ELF'
2026-02-10 09:17:16,988 - {RemoteSupport:230} - {DEBUG:MainThread}: connecting to broker

Ich komme einfach nicht weiter.
Meine FritzBox 7490 hat das letzte Update am 18.1.26 bekommen. Danach hat der Cloudzugriff noch funktioniert. Die letzte Änderung in der FritzBox ist schon sehr lange her.

Ich habe nun in der FritzBox die Portfreigaben deaktiviert. Außerdem habe ich den Webserver für die Nextcloud ausgeschaltet. Alles neu gestartet. => keine Änderung

Woran kann es liegen?
Was kann ich überprüfen?
Kann es sein, dass mein Account bei openWB gesperrt oder gelöscht ist?